Shipping policy

 

Overview Welcome to Pictura Fragrans LLC. We specialize in made-to-order, handmade artisan perfumes. This Shipping Policy applies to all products purchased through our online store.

Sustainable Scents, Delivered Safely 

Your precious fragrance will arrive nestled securely in a luxurious velvet travel bag. We believe the true treasure lies within - the captivating aroma of our perfumes. This eco-conscious approach minimizes unnecessary packaging waste while ensuring your olfactory journey arrives safe and sound. We take pride in both the quality of our fragrances and our commitment to environmental responsibility.

Processing Time All our perfumes are handcrafted and made to order. Please allow 2-3 business days for bottling and processing your order before shipment.

Availability

Our ability to ship is subject to the availability of our artisan perfumes.

In the event of supply constraints or discontinued products, we will notify you promptly and offer alternatives or refunds as appropriate.

Shipping Methods and Delivery Times

After processing, orders are shipped according to the delivery method selected at checkout.

Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated delivery time does not include any customs processing times for international orders.

Shipping Costs

Shipping costs will vary depending on the shipping destination and the size of your order.

The shipping cost will be displayed at the checkout.

International Shipping

We offer international shipping; however, international customers are responsible for customs, duties, and taxes applicable in their country.

We are not responsible for delays due to customs.

Tracking Your Order

Once your order is shipped, you will receive a shipment confirmation email with a tracking number.

You can track your order using the tracking number provided.

Shipping Restrictions

Due to shipping restrictions, some products may not be available for international shipment.

Customers are responsible for ensuring they are allowed to import our products into their respective countries.

Damaged or Lost Orders

If your order arrives damaged, or if you believe your order is lost, please contact us immediately.

Claims for damaged orders must be made within 10 business days of receipt.

Customer Service For any questions or concerns regarding our Shipping Policy, please contact our Customer Service at PicturaFragrans@gmail.com.

Changes to Shipping Policy Pictura Fragrans LLC reserves the right to modify this Shipping Policy at any time. We recommend you review it periodically for updates.