Contact information

At Pictura Fragrans LLC, we are dedicated to providing our customers with exceptional service. Below are the primary ways you can get in touch with us for any inquiries, support, or feedback regarding our artisan perfumes.

1. Live Chat Support

• Availability: Our Live Chat is available directly on our website.
• Response Time: We strive to respond immediately when the chat is active. Our chat support team is prompt and ready to assist you with any immediate inquiries or concerns.

2. Email Communication

• Email Address: For inquiries that are not urgent or require detailed responses, please feel free to email us at PicturaFragrans@gmail.com.
• Response Time: We aim to respond to all email communications within 24 hours. Our dedicated team will ensure that your queries are addressed promptly and thoroughly.

3. Business Hours

• Our customer service team is available from 9 AM - 8 PM EST on business days. We are closed on Sundays and public holidays.

4. Mailing Address

• For any formal communication or returns, please use our mailing address: Pictura Fragrans LLC, 1 Village Green Way, Suite 511, Patchogue NY 11772.

5. Social Media

• Follow us and reach out via our social media platforms these are updated and added regularly.

6. Customer Feedback

• We value your feedback! For any comments or suggestions, please contact us through any of the above methods. Your input helps us continuously improve and serve you better.

Please note that our response times might vary during holidays or due to unforeseen high volumes of inquiries. We appreciate your patience and understanding.