Refund policy

Welcome to Pictura Fragrans LLC, where we craft our perfumes with care and precision in small, artisan batches. Due to the unique nature of our products, please review our Return and Refund Policy below, which applies to all purchases made through our online store.

1. No Return Policy

  • Due to the handmade, small-batch nature of our artisan perfumes, we are unable to accept returns. Each bottle is crafted with individual attention, making it unique and personalized.

2. Trial Samples for Satisfaction

  • To ensure that you can experience and enjoy our perfumes with confidence, we offer 5 ml trial samples for sale. This allows you to evaluate and enjoy our scents before committing to a full-size purchase.

3. Damaged Products

  • While we do not accept returns, if your product arrives damaged, we request that you contact us immediately using the contact methods outlined in our Contact Policy.
  • Please report damaged items within 48 hours of receipt for us to address the issue on a case-by-case basis.

4. Refund Eligibility for Damaged Products

  • If your product is damaged and reported within 48 hours, we will assess the damage and determine the eligibility for a refund or replacement.
  • Eligible refunds, if granted, will be processed to the original method of payment.

5. Procedure for Reporting Damages

  • Please provide photographic evidence and a detailed description of the damage when reporting it.
  • Our team will review the provided information to confirm the damage and provide further instructions.

6. Limitations

  • We reserve the right to refuse a refund if the item has been used, or if the damage report is made after 48 hours from the time of receipt.

7. Contact Us

  • For any questions regarding our Return and Refund Policy, or to inquire about our trial samples, please contact us using the contact information provided in our Contact Policy.

8. Policy Updates

  • Pictura Fragrans LLC reserves the right to modify this Return and Refund Policy at any time. We recommend customers review it periodically for any updates.